How empathy powered a mobility breakthrough
Exceptions have long been a thorn in the side for many mobility managers. But, do they have to be?
We set out to solve the problem of exceptions — and our process started with empathy. Through more than 2,000 surveys and qualitative interviews with mobile employees, we got to the core of how exception requests emotionally impact people. Our latest product development — Point C powered by Plus One — was built from what we learned, and we're now sharing some of our findings in this exclusive report.